Commercial OS Academy

The whole system, explained — in order.

Nine decks that walk the Made Commercial Operating System end to end: how we build it, who we target and what we say, how we come to know every account, how identity ties it together, how outbound fires, how every channel rides the same core, how it shows up for the team, and honestly where it stands and where it's going.

One substrate, many surfaces.

How to use this

Read in order

Start at Deck 0 and work through to Deck 8. Each deck stands on its own, but every one builds on the last.

~2.5 hours total

Runtimes are marked per deck. Deck 0 is the 7-minute overview if you only have a few minutes.

Click through

Open any deck in your browser and arrow through the slides, or download the PDF to read offline.

Read along

Open a deck and hit Read along (or press N) to show each slide's talk track beside it — until the narrated videos land.

The learning path

Decks 0–2
Foundation & the brain
The OS frame, the methodology, and who we target + what we say.
Decks 3–4
Knowing them & identity
The enrichment engine, then resolving everything to one identity.
Decks 5–6
Outbound & every channel
Cold outbound live, then the same substrate across every channel.
Decks 7–8
The face & the road
The front office in the team's hands, then the honest capstone.

The nine decks

Authored from the single source of truth and rendered on the Made brand. Honest throughout — live, in-progress, and planned layers are flagged inside each deck.